Frequently Asked Questions
FAQ
At Klinicly E-prescribe, we know adopting new technology can raise questions. Our FAQ page provides clear answers for doctors, patients, and pharmacies to help you understand how e-prescribing works and how Klinicly simplifies the process.
For Doctors
How does Klinicly e-Prescribe improve my workflow?
Klinicly simplifies the prescribing process by allowing you to create, manage, and send prescriptions digitally in just a few clicks, reducing paperwork, errors, and time spent on manual processes.
Is Klinicly e-Prescribe compliant with healthcare regulations?
Yes. Our platform is HIPAA-compliant and uses advanced encryption to ensure all patient data and prescriptions remain secure and confidential.
Can I track a patient’s prescription history?
Absolutely. You can view prescription histories, monitor refill patterns, and gain insights into medication adherence, helping you make more informed clinical decisions.
What devices can I use Klinicly E-prescribe on?
Klinicly E-prescribe works seamlessly on desktops, tablets, and mobile devices, making it easy to prescribe on the go.
Can I integrate Klinicly with my existing EMR system?
Yes. Klinicly supports integration with major EMR systems to ensure a smooth workflow and data consistency.
How do I ensure my prescriptions remain legally valid when sent digitally?
Klinicly e-Prescribe automatically attaches your verified digital signature and official stamp, making prescriptions legally recognized and tamper-proof.
Can I control how long a prescription stays valid?
Yes. Each prescription can be assigned an expiry date, ensuring patients use medications only within safe and recommended timeframes.
How does Klinicly support safe prescribing practices?
The system tracks prescription histories and monitors refill requests, helping doctors prevent duplicate scripts, overuse, and antibiotic misuse that could lead to microbial resistance.
Can patients or third parties alter my prescriptions?
No. All prescriptions are encrypted and digitally locked, so they cannot be forged, modified, or reused without your approval.
Does Klinicly offer additional insights to improve patient care?
Yes. You gain access to analytics on patient adherence and prescribing patterns, which supports better clinical decisions and outcomes.
For Patients
How do I receive my e-prescription?
Once your doctor submits it, your prescription is securely sent to your chosen pharmacy. You’ll also receive a digital copy for your records.
Is my prescription secure online?
Yes. Klinicly uses end-to-end encryption to make your medical and prescription safe and tamper proof from unauthorized access.
Can I request refills through Klinicly?
Yes, patients can easily request refills through the platform, which are then reviewed and approved by your healthcare provider.
Do I need to download an app?
Klinicly works on both web and mobile. You can access prescriptions via your browser or through our patient-friendly app.
What if I want to change my pharmacy?
You can choose or update your preferred pharmacy anytime, and your prescriptions will be sent there automatically.
How do I know the prescription I receive is authentic?
Every Klinicly prescription carries your doctor’s official digital stamp and signature, so you can be confident it comes directly from a licensed provider.
Can I easily present my prescription at any pharmacy?
Yes. Klinicly introduces a first-of-its-kind QR code system in Nigeria, allowing you to simply show the code for instant verification.
Will my prescription always remain valid?
Each prescription has a set expiry date. This ensures your treatment stays safe and prevents the misuse of outdated medication.
What makes Klinicly prescriptions more secure than paper ones?
Unlike paper scripts, Klinicly e-Prescriptions cannot be forged, altered, or duplicated. This protects both you and your doctor.
How does Klinicly support my safety with medication use?
By preventing duplicate scripts and monitoring refill patterns, the platform helps reduce drug abuse and antibiotic overuse.